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Europcar NZ confirms it will not charge customers’ car relocation fees due to earthquake

Europcar New Zealand has announced that it would not charge relocation costs for its customers forced to abandon vehicles following Monday’s earthquake in New Zealand’s South Island.

The company confirmed that it has at least 30 vehicles in Kaikoura and has been working to provide assistance to those customers since Monday’s traumatic earthquake.

Stephen Jones, Europcar New Zealand General Manager, said that the key priority in times of emergency was to ensure the safety and wellbeing of its customers and the entire community.

“Once the earthquake hit, we immediately attempted to make contact with our clients to ensure they were safe – this was our main priority,” Mr Jones said.

“We’ve committed to assist where possible with the return of any personal belongings left when our customers were forced to evacuate and, importantly, not pass on any of the significant car relocation costs.

“We’ve also made it a priority to work with our travel partners to make urgent alternative arrangements for customers to get them back on their journey.

“As an industry, it is important that we reflect the care shown by all New Zealanders for all people impacted by this disaster, including overseas visitors.

“This is an incredibly difficult time for New Zealand and our thoughts and support go to all of our customers and the communities who have been impacted by this event, including those emergency response crews and authorities doing a magnificent job,” he said.

Europcar also turned to social media to call on locals in Christchurch to assist in helping drivers recover their vehicles from impacted areas, which received an overwhelming community response.

Europcar advises visitors in New Zealand to check with the NZ Transport Authority for information and the most up-to-date information on road closures and conditions (http://www.nzta.govt.nz).

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